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JUMO wins the Customer Alignment Award at LendIt Fintech 2019

11 April 2019

JUMO, a financial technology platform connecting underserved customers in Africa and Asia to financial services, has won the LendIt Fintech 2019 Customer Alignment Award. The award recognises a company that has demonstrated strong alignment with their customers so that in all circumstances they win only when their customers win.

JUMO’s founder and CEO Andrew Watkins-Ball said, “We’re committed to delivering value for customers. Customer-centricity is deeply embedded in the culture, decisions and processes at JUMO. This award holds special meaning for us because enabling our customers and partners is at the core of our mission.”

Buhle Goslar, JUMO’s Chief Customer Officer, added, “At the heart of what we do is a belief in our customers’ potential to attain financial health and build wealth, when given the right financial tools. We’re passionate about helping them realise their financial goals, using technology and data to provide access to digital financial services previously unavailable to them. Our work has a direct impact on customers’ daily lives, empowering them to build and grow their businesses, make essential purchasing decisions, and pay for healthcare, education and emergencies.

The LendIt Fintech Customer Alignment award reaffirms our commitment to customers and we are thrilled to be recognized for winning with them.

Buhle Goslar

JUMO’s strategy to advance financial inclusion involves sophisticated data prediction and credit scoring methods that leapfrog prohibitive operational and risk costs. This enables the company to offer traditionally hard-to-reach customers a range of instant, affordable, high-quality borrowing choices via any mobile phone. Close to 12 million emerging markets customers in Africa and Asia have already saved or borrowed on the JUMO platform. In January JUMO announced that the company had disbursed more than US $1 billion in funds to small businesses and individuals through their platform.

In 2017 JUMO also won The Mastercard Foundation’s third annual Clients at the Centre Prize

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Diane Radley

Diane was a partner at PriceWaterhouse Coopers where she led their Transaction Services group advising on listings and corporate transactions. She served as CFO on JSE listed Altron and then Old Mutual after which she took the reins at Old Mutual Investment Group as CEO for 6 years. She currently serves on various international listed boards.
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Bradwin Roper

A visionary leader inbanking, fintech and telecommunications. Bradwin has 17 years of diversified experience across these sectors and is renowned for his strategic vision, financial acumen, and leadership.His proficiency in engaging with stakeholders at multiple levels has consistently resulted in delivering impactful outcomes in complex scenarios.

We're committed to building financial tools that are not only fast and accessible, but also personalised and responsible.
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Joseph Mucheru

Joseph Mucheru

Joe was the former Kenyan Cabinet Secretary in the Ministry of ICT from 2015 to 2022. He brings a wealth of government experience and knowledge of African tech to the JUMO exec team and board.

Joe was also previously the head of Sub-Saharan Africa for Google, where he led strategy, business planning & operations.

Organisations like JUMO have never been more important for protecting livelihoods, facilitating financial inclusion, and driving economic growth.
Joseph Mucheru
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Fábio Matos

Fábio has worked in systems and software development for over 18 years. His tech leadership experience covers e-commerce and banking. He helped build the engineering team for neobank N26, and is building a world-class, compliant and scalable platform for JUMO.

JUMO has built a strong technology base with new features and functionality constantly on the horizon. We are ready for whatever comes our way.
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Paul Whelpton

Paul Whelpton

Paul is CEO of JUMO and a recognised industry leader in AI. He previously spent seven years leading analytics teams at a top tier Bank. His experience spans retail, business and commerce with a focus on creating yield from large scale information management systems.
JUMO is an information enablement company that’s creating value for partners, and ordinary people. Customers can access credit in real time at a low cost of risk.
Paul Whelpton
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Susie Squire

Susie joined JUMO after five and a half years at Woolworths Holdings Limited, where she was Group Head of Communications. Before joining Woolworths, she was the Press Secretary to the British Prime Minister, David Cameron, and was responsible for coordinating cross government communications and campaigns. Before that, Susie was at the Department for Work and Pensions, working as part of a team that oversaw wholesale reform of the welfare system. Susie has over 12 years’ international communications and corporate affairs experience spanning markets across Africa and Europe.

We have an unmatched ability to serve high quality, low cost financial products to customers at scale in emerging markets.
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Andrew Watkins-Ball

Andrew is founder of JUMO and served as the CEO for over a decade. He’s built various businesses including Gateway Telecoms, a satellite service provider sold to Vodafone for $675M. He spent seven years at Salomon Brothers in London and New York and is partner in a fund focused on the energy sector.

Everyone should have access to the best financial choices. We’ve built the brain and pipes that hold and carry information for banking systems.
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Michael Ball

Michael has over 20 years’ experience in CFO roles and a successful track record for building scale and value. He is recognised industry-wide for operational efficiency, business transformation, liquidity management, financial structuring, refinancing and IPO preparation and execution. During his previous tenures as Group CEO for Zepz/WorldRemit and Sysco, his financial responsibilities also included strategy and M&A. Michael lives in North London with his wife, Eloise, young daughter, Amelie and two dogs. He likes to keep fit, plays very average golf and is a season ticket holder at Manchester United.

JUMO is powering growth by constantly building scale and value.