A social
impact organisation

JUMO sets and meets high standards for social and environmental performance. We are accountable and transparent about our charitable giving, supply chain practices, employee benefits and governance structures.

Massive Transformative Purpose

JUMO was founded with a vision of reimagining finance for emerging markets to make it more accessible to everyone.
There are six main areas of ESG focus.
JUMO - People and communities

People and communities

We know that diversity, inclusion and belonging makes us stronger. Embracing diverse experiences, backgrounds and ways of thinking help us deliver better products for customers while making JUMO a better place to work.

JUMO - Customer & ecosystem impact

Customer & ecosystem impact

We believe everybody deserves access to saving & borrowing choices at the best prices, irrespective of their wealth. JUMO is accelerating systemic change so that capital can flow more freely. Our tech enables funding partners to put their best offers forward.

Poverty reduction

For close to half of customers using a financial product on our platform, they indicated it was the first time they were able to access a formal loan.

JUMO - Education & protection

Education & protection

Our Customer Operating Principles guide our business practices around protection, empowerment and social impact. They have been recognised as best practice by organisations such as the Smart Campaign, CGAP, Mastercard Foundation, LendIt and the Centre for Financial Inclusion.

Environmental sustainability

Through our corporate social responsibility programme, we partner with organisations that promote environmental education and participate in environmental initiatives to ensure we play a part in environmental activism.

Trust and integrity

We use the B Impact Assessment to track our social and environmental impact. JUMO achieved a best in class score in 2021 and we are progressing to B Corp certification.

People &
communities

Customer & ecosystem
impact

Poverty
reduction

Education &
protection

Environmental
sustainability

Trust &
integrity

People and communities

We know that diversity, inclusion and belonging makes us stronger. Embracing diverse experiences, backgrounds and ways of thinking help us deliver better products for customers while making JUMO a better place to work.

Gender equality is more than a goal in itself. It is a precondition for meeting the challenge of reducing poverty, promoting sustainable development and building good governance.

Kofi Annan, former secretary general of the United Nations

Driving gender equality at all levels is important to us. This includes benchmarking and tracking progress on the number of women customers we serve and female representation in the company including senior leadership, management and our board. JUMO’s board chair is a woman which makes us one of the 7% of global companies chaired by a woman.

We have:
30% women customers
33% female board representation
41% women at management level

JUMO’s corporate social responsibility programme supports education (especially tech and financial literacy) , initiatives for youth, environmental upliftment and community development.

Customer & ecosystem impact

We believe everybody deserves access to saving & borrowing choices at the best prices, irrespective of their wealth. JUMO is accelerating systemic change so that capital can flow more freely. Our tech enables funding partners to put their best offers forward.

We’ve dropped the price of our lending products by 60% since founding by creating efficiency, which reduces the cost to the customer. This enables big banks to deploy capital at the lowest possible costs.

According to our latest customer survey, around 20% of people access our credit facilities for an emergency and 17% to pay school fees. Many customers also access loans on our platform to build their businesses (29%) and cover the inevitable cash flow deficits that come with unpredictable earning cycles (35%).

Two thirds of our customers are entrepreneurs and half of them employ 1-3 people. Most of the segments we serve have no or limited access to formal banking.
COUNTRYHolders of Bank Account (% age 15+)
Zambia 46%
Ghana58%
Tanzania47%
Uganda 59%
Pakistan 21%
Kenya 82%

JUMO focuses on markets where financial inclusion is lagging, with the intention of redressing this issue. On average, 1 in 2 people do not have a formal bank account in the countries we operate in. We are focused on ensuring that excluded market segments such as women and farmers have an opportunity to access financial products and thrive. We use advanced data analytics and machine learning to make people who would not ordinarily qualify for finance, eligible.

Poverty reduction

When I’ve been low on petty cash to pay daily labour and buy feed for my livestock, access to a loan has been my saviour.

Male, 25-34

Nearly one third of customers that use the financial products on our platform earn under $2 per day. JUMO is providing essential and convenient financial services that help reduce poverty and its impacts. Over two thirds of our customers see improved quality of life as a key benefit to accessing our products and services.

Many of these customers are entrepreneurs that have an irregular income and limited access to financial tools that can help them when life goes wrong. Customers using the products say that they are enjoying:

  1. The low cost to access. No data or travelling to a bank branch is required.

  2. Quality financial products. Eight out of 10 customers have continuously recommended JUMO platform products to family and friends.

For close to half of customers using a financial product on our platform, they indicated it was the first time they were able to access a formal loan.

Education & protection

Customer education underpins our commitment to sustainably contribute to financial inclusion. This includes product knowledge and healthy financial practices. We use our SMS services to ensure all customers are reached.

Our Customer Operating Principles guide our business practices around protection, empowerment and social impact. They have been recognised as best practice by organisations such as the Smart Campaign, CGAP, Mastercard Foundation, LendIt and the Centre for Financial Inclusion.

The principles  relate specifically to customer value proposition (product pricing and customer service) and customer data and privacy (collection, treatment and use).

The five principles are:

  1. Access and Inclusion
  2. Building a sustainable digital ecosystem
  3. Choice and empowerment
  4. Financial value
  5. Responsible stewardship of customer data

We’re working to advance financial inclusion in the markets where we have a commercial footprint.

We meet all our regulatory obligations and are striving to create the best conditions for the industry. The establishment of good governance is fundamental to the success of any company. As a market leader, JUMO aims to influence and build regulatory frameworks that are responsible, transparent and take the needs of all stakeholders into account.

Our broad regulatory approach ensures we meet the highest standards in an ever-changing regulatory landscape.

Environmental sustainability

We’re a technology company with a small office footprint, but remain aware of our environmental impact.

Small changes make a big impact.

Shane Jones, Head of Business Services.

  • We do our own waste separation
  • We use low energy lighting where possible
  • We reduce aircon use and favour fresh air flow
  • Timers turn off the power after hours
  • Common areas are powered by solar energy
  • We use grey water where appropriate
  • We buy from suppliers with sustainable practices
  • We work with landlords to create green rated buildings
In 2020 we moved to a Remote First way of working. This means most employees choose to work from home which reduces traffic pollution from commuting.

Through our corporate social responsibility programme, we partner with organisations that promote environmental education and participate in environmental initiatives to ensure we play a part in environmental activism.

Trust and integrity

The tools and practices we use to ensure good corporate governance include a well-informed board of directors, external certification, employee awareness campaigns, effective risk and governance committees, a stringent approach to self-regulation and customer-centric decision-making.

We use the B Impact Assessment to track our social and environmental impact. JUMO achieved a best in class score in 2021 and we are progressing to B Corp certification.

JUMO aligns with the United Nations Sustainable Development Goals of no poverty, quality education, gender equality, decent work and economic growth, reduced inequalities and sustainable cities and communities.

Combined Assurance

The Board is responsible for ensuring sound governance, risk management and compliance processes are in place.  

Executive Management

ExCo provides accurate and complete information, advice and recommendations on company structure, objectives, plans and policies so the board can make informed decisions.

Risk & Compliance

This function monitors potential exposure through an integrated assurance model that ensures appropriate assurance activities are in place to mitigate against avoidable losses.

Information Security & Data Governance

Forms part of the Risk & Compliance business unit and provides key control capabilities. Programs are in place to identify, prevent, detect and respond to threats to information systems and data assets.

Internal Audit

Provides independent, objective assurance to the Board in respect to the effectiveness of governance, risk management and internal controls. The function complies with the Institute of Internal Auditors for the Professional Practice of Internal Auditing Code of Ethics.

External Audit

External auditors are appointed and their activities performed in good faith are valid. All annual financial statements when audited and laid before an annual general meeting are deemed conclusively correct.